Comments on: How to Pull Writing Rank http://www.therenegadewriter.com/2006/09/14/how-to-pull-writing-rank/ Living and loving the freelance life—on your own terms. Fri, 10 Feb 2012 18:46:01 +0000 hourly 1 By: Marie Braden http://www.therenegadewriter.com/2006/09/14/how-to-pull-writing-rank/comment-page-1/#comment-558 Marie Braden Sat, 16 Sep 2006 00:26:47 +0000 http://therenegadewriter.com/?p=85#comment-558 Nope. Just worked in multiple call centers. It's a thankless job, and sucks,but it pays the bills. Full disclosure: I'm currently employed by LipService, SLUG Magazine, and West Telemarketing--inbound-only. Nope. Just worked in multiple call centers. It’s a thankless job, and sucks,but it pays the bills.

Full disclosure: I’m currently employed by LipService, SLUG Magazine, and West Telemarketing–inbound-only.

]]> By: Lila Bard http://www.therenegadewriter.com/2006/09/14/how-to-pull-writing-rank/comment-page-1/#comment-554 Lila Bard Fri, 15 Sep 2006 22:44:51 +0000 http://therenegadewriter.com/?p=85#comment-554 Sounds like you're an AOL employee. Sounds like you’re an AOL employee.

]]> By: Marie Braden http://www.therenegadewriter.com/2006/09/14/how-to-pull-writing-rank/comment-page-1/#comment-545 Marie Braden Fri, 15 Sep 2006 15:55:39 +0000 http://therenegadewriter.com/?p=85#comment-545 I know they were supposed to send the form--and I addressed that with my first paragraph. Yes, it has traditionally been very difficult to cancel AOL service, which is why I said I was glad it had all gotten resolved, but I still think that timely followup might have helped the situation. At the same time (as I stated), I DO understand that during a period of grieving, a followup call when the timeframe for the form had elapsed (and when I called with a false account, I was told 48 hours by fax or 7 business days, just because i was curious if there WAS a given timeframe) might have nullified the situation. What can I say? I'm an optimist! I know they were supposed to send the form–and I addressed that with my first paragraph. Yes, it has traditionally been very difficult to cancel AOL service, which is why I said I was glad it had all gotten resolved, but I still think that timely followup might have helped the situation. At the same time (as I stated), I DO understand that during a period of grieving, a followup call when the timeframe for the form had elapsed (and when I called with a false account, I was told 48 hours by fax or 7 business days, just because i was curious if there WAS a given timeframe) might have nullified the situation. What can I say? I’m an optimist!

]]> By: DianaBurrell http://www.therenegadewriter.com/2006/09/14/how-to-pull-writing-rank/comment-page-1/#comment-541 DianaBurrell Fri, 15 Sep 2006 13:13:24 +0000 http://therenegadewriter.com/?p=85#comment-541 Lori, thanks for the heads up on free AOL. I'm abashed to admit I've been paying nearly $7 a month for service I don't use (we have cable modem), so I made the switch to free AOL online. The good news is that it was easy to do -- it looks like AOL took the complaints to heart. Of course, I'll reserve kudos until I see my next billing statement. Lori, thanks for the heads up on free AOL. I’m abashed to admit I’ve been paying nearly $7 a month for service I don’t use (we have cable modem), so I made the switch to free AOL online. The good news is that it was easy to do — it looks like AOL took the complaints to heart. Of course, I’ll reserve kudos until I see my next billing statement.

]]> By: W. Eric Martin http://www.therenegadewriter.com/2006/09/14/how-to-pull-writing-rank/comment-page-1/#comment-540 W. Eric Martin Fri, 15 Sep 2006 13:03:24 +0000 http://therenegadewriter.com/?p=85#comment-540 Marie Braden wrote: "So, while I think it’s cool that you got your situation handled by 'pulling rank,' I also don’t see the corporation as necessarily being as at fault as it might at first seem." AOL promised to send out a form three times, and my parents didn't receive one. I understand that companies can't drop customers simply because a random person calls to say that the customer is dead, but AOL didn't deliver on its promises. We had to go through the awkward voicemail system repeatedly, wasting lots of our time, because AOL failed to do what it promised. We did our part again and again, which makes the fault entirely AOL's. AOL has a history of making cancellation extremely difficult. Representatives do everything they can to prevent customers from quitting, which includes being so frustrating on the phone that you hang up before getting what you want. This is yet another example of its misbehavior. Marie Braden wrote: “So, while I think it’s cool that you got your situation handled by ‘pulling rank,’ I also don’t see the corporation as necessarily being as at fault as it might at first seem.”

AOL promised to send out a form three times, and my parents didn’t receive one. I understand that companies can’t drop customers simply because a random person calls to say that the customer is dead, but AOL didn’t deliver on its promises. We had to go through the awkward voicemail system repeatedly, wasting lots of our time, because AOL failed to do what it promised. We did our part again and again, which makes the fault entirely AOL’s.

AOL has a history of making cancellation extremely difficult. Representatives do everything they can to prevent customers from quitting, which includes being so frustrating on the phone that you hang up before getting what you want. This is yet another example of its misbehavior.

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